Profile
Engineer with 15+ years in online games, working across IT operations, infrastructure, DevOps and backend development. Designs backend services and the infrastructure beneath them, from the first build of a new title to a virtualised fleet in production, along with the build and CI/CD pipelines that several development teams work on. Specialised above all in troubleshooting: tracing a problem across services, servers and networks down to its root cause and fixing it for good.
Work Experience
Game Publisher (US)
February 2025 to May 2026
February 2025 to May 2026
IT Operations Manager · Platform & Automation
Sentinel and Workshop, in-house tools
- Built Sentinel, an in-house monitoring and incident-management platform that brought checks, alerting and automation into one place and replaced Zabbix and Grafana; much of its automation was written with AI.
- Built Workshop, an in-house agent harness that coordinates several AI models, and used it to integrate system notifications and the underlying infrastructure with Sentinel.
Game Publisher (US)
June 2018 to February 2025
June 2018 to February 2025
IT Operations Manager
Several online titles on commercial game engines
- Built backend services from the ground up for new titles.
- Supported multiple development teams; managed the network infrastructure.
- Set up build processes and CI/CD pipelines on on-site servers.
- Ran a virtualised backend fleet and documented how it works.
Game Studio (US)
February 2014 to May 2018
February 2014 to May 2018
Software Developer
Online multiplayer titles
- Game development and gameplay metrics collection.
- Built tooling to move telemetry between analytics platforms.
- Reverse-engineered and documented an inherited engine-based project.
- Analysed and documented the internals of a live title.
Online Game Publisher (US)
February 2012 to January 2014
February 2012 to January 2014
Software Developer · Security Consultant
An online shooter, a Unity project and an MMORPG
- Client-integrity research: detection of tampered system functions and import checks.
- Unity project: integration documentation, client-side features and a team wiki.
- Built an automated server performance test environment; reduced server CPU load.
- Crash analysis of Windows and Linux server software; tier-2 support.
Online Game Publisher (US)
March 2010 to February 2012
March 2010 to February 2012
QA · Software Analyst
An MMORPG
- Investigated server crashes and fixed server code from crash reports.
- Built internal QA and analysis tools.
- Rewrote and fixed game scripts; maintained a development branch.
- Fixed game-database inconsistencies and checked data integrity.
Volunteer Work
Online Game Community
Moderator
- Analysed the game client and third-party tools; kept a knowledge base of issues.
- Built tools to detect abuse and reported findings to the developers.
Side Project
- Exported an online game's visuals and asset library into a web panel.